What does a Text Tracking response from US Postal Service Tracking look like?
Depending on the information that you have requested, the Text Tracking response may vary slightly. The typical response, containing status information, looks like this:
USPS Tracking Number, The tracking response includes the following information:
Tracking number (ZIP Code®, routing information at the beginning of the tracking number may be removed)
USPS has enhanced Text Tracking such that upon first request for status updates, you will receive the scheduled, expected, or updated delivery date information that USPS has for the item. This information is also available throughout the request cycle by use of a keyword as explained in the topic "How do I use keywords?"
USPS Expected Delivery by: Monday, September 11, 2017 Reply to cancelSTOP to cancel
Sometimes you may make a request that cannot be fulfilled immediately. In such cases, USPS will confirm the request was received, even if the desired text update cannot be sent at that time. For example:
USPS Text Tracking: Alert update has been applied to 01123456789123456789
How do I request quiet time?
Some customers may prefer not to receive text messages during non-business hours. If you would like to request that USPS not send text updates to your mobile device during off hours, you can take the following steps:
Text "Quiet" to 28777 (2USPS). USPS will stop sending USPS Text Tracking updates to your mobile number between the hours of 11PM CST and 7AM CST. USPS will respond to your quiet time request with "USPS Text Tracking, Quiet Time Enabled". Texting will automatically resume at 7AM CST.
To remove the quiet time preference at any time, even during the standard Quiet Time hours mentioned above, text "Awake" to 28777 (2USPS). USPS Packages will respond to your request with "USPS Text Tracking, Quiet Time Disabled".
What are the differences among the notification options?
1.Mobile device initiated request: when a customer requests Text Tracking via their mobile device, USPS tracking packages will provide a single text response with the latest tracking activity for the package. If a user would like additional updates on that package, a subsequent request needs to be sent. Or, the user must provide a keyword to request additional activity.
2.usps.com it initiated request:
Option 1: a user may request Expected Delivery updates on their package, which means that a Tracking message will be sent to the user's mobile device for an expected or scheduled date information on the package.
Option 2: a user may request Day of Delivery updates on their package, which means that a Tracking message will be sent to the user's mobile device when USPS expects to deliver the package that day.
Option 3: a user may request Package Delivered updates on their package, which means that a Tracking message will be sent to the user's mobile device once the package has been delivered.
Option 4: a user may request Available for Pickup updates on their package, which means that a Text Tracking message will be sent to the user's mobile device when the package is available for pickup.
Option 5: a user may request Delivery Exception updates, which means that a Tracking message will be sent to the user's mobile device for each Delivery Exception type event on the package.
Option 6: a user may request All Options, which means that a Tracking message will be sent to the user's mobile device for Expected Delivery updates, Day of Delivery updates, Available for Pickup updates, and / or Delivery Exception updates on the package.
How do I stop getting Tracking messages?
You may text "STOP" (or any of the following equivalents: "ARRET", "UNSUBSCRIBE", "CANCEL", or "QUIT") to 28777 (USPS) any time that you wish to stop receiving tracking messages on your mobile device from USPS. Note that if you send "STOP" to USPS, this stops all active Text Tracking requests for any tracking numbers where you had previously requested Text Tracking. You may text "STOP" along with a specific tracking number to stop Tracking responses for that number only as mentioned in the "How do I use keywords?" topic.
Who do I contact for additional help?
You may call this phone number to obtain additional information on Postal Service Tracking:
To obtain help from your mobile device, use any of the following: HELP, INFO, or AIDE.
Is United State Postal Service Tracking available to both domestic and international users?
At this time, It is available to customers with a United States based phone number using the phone in the United States, or who have a United States based phone number and obtain roaming coverage to use abroad. In early 2015, USPS added this feature for customers with a Canadian based phone number as well. USPS plans to support Text Tracking for additional international users with future enhancements.
Do I need to register with USPS to participate in Text Tracking?
To participate in Tracking, you do not need a usps.com account. However, upon your first use of the US postal Tracking service, you will be asked to opt-in to the service. This means that you agree to pay any applicable message and data charges that might be incurred on your mobile device upon requesting and receiving United State Postal service Tracking messages. If you send a "STOP" request to USPS, you will need to opt-in again prior to participating in it. Additionally, if you make your request via usps.com, you will be required to reply "YES" to a welcome message to confirm that you do, in fact, want to participate.
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